Terms

PerMiu creates furniture-led pet pieces for cats, dogs, and the homes they share. Product names, prices, dimensions, colors, finishes, and descriptions are shown on each product page.

We do our best to keep product information accurate. Small differences in color, grain, texture, and finish may happen because of screen settings, lighting, photography, and the natural character of materials.

All prices are shown in AED unless stated otherwise. Prices may change without prior notice, but confirmed orders will follow the price shown at checkout at the time of purchase.

Orders are processed after successful payment. If a payment fails or is flagged for review, we may pause or cancel the order until the issue is resolved.

Standard delivery is within 14 working days.

Express delivery is available within 5-7 working days for an additional AED 350 per item.

Delivery timing may be affected by address details, access restrictions, holidays, building approvals, courier schedules, or circumstances outside our control. We will contact you if we need clarification before dispatch.

Please make sure the delivery address, contact number, and access details are correct. This includes apartment number, community name, floor number, service lift rules, parking access, and security requirements where relevant.

When receiving your order, please inspect the packaging and product as soon as possible. If anything appears damaged or incorrect, contact us promptly with your order number and clear photos.

Return requests must be submitted through the Returns page with your order number, contact details, reason for return, and clear images showing the issue.

Items must be unused, clean, and in their original condition and packaging where possible. We may refuse a return if the item has been used, damaged after delivery, altered, or returned without the required information.

Approved returns will be reviewed before any refund, replacement, or exchange is confirmed.

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the product, packaging, and affected area.

Once reviewed, we will guide you on the next step, which may include repair, replacement, exchange, or another suitable resolution depending on the case.

Refunds are processed only after a return is approved and the product has been reviewed where required. Approved refunds are issued to the original payment method where possible.

Bank or payment-provider processing times may vary. Delivery fees, express delivery fees, and additional service charges may be non-refundable unless the issue was caused by our error.

If you need to cancel an order, contact us as soon as possible. Cancellations may not be possible once an order has entered production, preparation, or dispatch.

If cancellation is possible, we will confirm the next step and any applicable refund details.

PerMiu offers a 2-year warranty on the structure of our products.

The warranty covers structural issues caused by manufacturing defects under normal household use. It does not cover misuse, pet chewing or scratching, water damage, accidents, improper cleaning, normal wear and tear, fabric wear, cosmetic changes, or damage caused after delivery.

For all PerMiu pieces, wipe clean with a smooth towel. Do not use harsh surface cleansers.

Avoid soaking the product, using abrasive tools, or placing items in conditions that may cause heat, water, or humidity damage.

Our products are designed for home use by pets and their owners. Please supervise pets when introducing any new furniture piece, feeder, bed, perch, cabinet, or litter solution.

Customers are responsible for choosing products appropriate for their pet's size, behavior, weight, and habits.

We may update products, prices, page content, imagery, policies, and availability at any time. We do not guarantee that every product will remain available permanently.

We may correct errors, refuse orders, or cancel orders if information on the website is inaccurate or incomplete.

We collect customer information needed to process orders, deliver products, respond to requests, manage returns, and improve the shopping experience.

This may include your name, phone number, email address, delivery address, order information, and messages you send to us. We do not sell customer personal information.

If you contact us through WhatsApp, Instagram, email, or the website, we may respond using the same channel or the contact details provided with your order.

If you opt in to marketing, you may receive updates about PerMiu products and services. You can unsubscribe or ask us to stop marketing messages at any time.

To the fullest extent permitted by law, PerMiu is not responsible for indirect, incidental, or consequential losses related to use of the website, delivery delays, product misuse, incorrect product selection, or damage caused after delivery.

For order support, returns, warranty questions, or product questions, contact us through WhatsApp or Instagram.

WhatsApp: 0555009361
Instagram: @permiu_