FAQ

PerMiu creates furniture-led pieces for cats, dogs, and the homes they share. Our products are designed to blend pet function into refined interiors, including litter furniture, feeding stations, lounges, perches, storage, and entryway solutions.

You can place an order directly through the website by choosing the product you want and completing checkout. If you have a question before ordering, message us on WhatsApp at 055 500 9361.

For custom requests, message us before placing your order. We will review the product, size, finish, and intended use, then confirm whether the adjustment is possible.

Plants, bowls, toys, cushions, decorative objects, and styling accessories shown in product images are for styling only unless the product page clearly says they are included.

Dimensions are listed on each product page and may have a small tolerance because products are furniture pieces and may vary slightly depending on finish, material, or production details.

Each product is designed with a specific use in mind. Please review the product description, dimensions, and intended pet type before ordering. If your pet is especially large, elderly, anxious, or has mobility needs, contact us before purchasing so we can guide you.

We do our best to show accurate colors, but wood tones, fabrics, and finishes may appear slightly different depending on lighting, screen settings, and natural material variation.

PerMiu currently serves customers in the UAE. If you are outside the UAE, contact us before ordering so we can confirm whether delivery can be arranged.

Standard delivery is within 14 working days after order confirmation. Express delivery is available within 5-7 working days for an additional AED 350 per item.

Yes. We will contact you using the details provided at checkout to coordinate delivery timing and location details.

Contact us as soon as possible if you need to change an order. Changes may not be possible once preparation or production has started.

Return requests are reviewed case by case. Please visit the Returns page to submit your request with your order number, reason, and supporting images.

Please contact us within 24 hours of delivery with clear photos of the item, packaging, and the issue. We will review the case and advise the next step.

Yes. PerMiu products include a 2-year warranty on the structure of the piece under normal indoor use. The warranty does not cover misuse, pet damage, scratches, stains, water damage, harsh cleaning products, normal wear and tear, or changes requested after delivery.

Wipe clean with a smooth towel. Do not use harsh surface cleansers, abrasive pads, bleach, or strong chemicals.

Unless a product page clearly says otherwise, PerMiu pieces are intended for indoor use. Keep products away from direct water exposure, extreme heat, and prolonged direct sunlight.

You can contact us by WhatsApp at 055 500 9361 or on Instagram at @permiu_.